Privacy Policy

MultiCoreDesign respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information we collect through our website, how we use it, when it may be shared, and the choices available to you.

This policy applies to information collected through the MultiCoreDesign website, contact and quote forms, file uploads, and the MultiCore Assistant chat.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you contact us, request a quote, use our online assistant, or submit files.

This may include:

• Your name.
• Email address.
• Telephone number.
• Company or organization name.
• Website URL.
• Social media profiles.
• Business location or service area.
• Information about the services you need.
• Project goals, budget considerations, deadlines, and other project details.
• Files, artwork, images, documents, or references you choose to upload.
• Messages and responses provided through the MultiCore Assistant.
• Any other information you voluntarily include in your communication.

Please do not submit confidential information, passwords, financial account information, government identification numbers, medical information, or other highly sensitive personal information through our forms or chat.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, or other service providers.

This may include:

• IP address.
• Browser and device type.
• Operating system.
• Referring page.
• Pages visited.
• Approximate location derived from an IP address.
• Date and time of the visit.
• Basic diagnostic, security, and error information.

We may use cookies, local storage, or similar browser technologies when necessary for website functionality, language preferences, security, form operation, and the MultiCore Assistant.

2. MultiCore Assistant and Local Storage

The MultiCore Assistant may temporarily store conversation information in your browser using local storage. This allows the chat to preserve its current state if you close or refresh the page.

Information stored locally may remain in your browser until:

• You restart or clear the conversation.
• You clear your browser data.
• The stored information expires or is removed by the website.

When you choose to submit your information through the assistant, the relevant contact and project details may be sent to MultiCoreDesign so that we can respond to your request.

Do not use the assistant to submit sensitive or confidential information.

3. How We Use Information

We may use collected information to:

• Respond to questions and quote requests.
• Understand your project and service needs.
• Communicate with you about a potential or active project.
• Prepare estimates, proposals, proofs, invoices, or project documentation.
• Provide web design, branding, SEO, social media, printing, or related services.
• Review artwork and files you submit.
• Improve our website, forms, services, and customer experience.
• Maintain website security and prevent spam, fraud, or misuse.
• Comply with applicable legal, accounting, tax, or regulatory obligations.
• Protect our rights, users, systems, and business operations.

We will not use uploaded artwork or project materials in our public portfolio, advertising, social media, or promotional materials without authorization.

4. How We Share Information

We do not sell personal information.

We may share information only when reasonably necessary with:

• Website hosting, email, cloud storage, security, analytics, or technical service providers.
• Printing and production partners when necessary to prepare or fulfill a print order.
• Payment processors when a client chooses to make a payment.
• Professional advisers such as accountants, attorneys, or consultants.
• Government authorities or other parties when disclosure is required by law.
• A successor organization in connection with a merger, acquisition, sale, or transfer of business assets.

Service providers receive only the information reasonably necessary to perform their services and are expected to handle that information appropriately.

A printing or production partner may receive project specifications, artwork, contact details, delivery information, or other information necessary to produce and deliver an approved order.

5. Files and Artwork

Files uploaded through the website may include PDF, JPG, PNG, AI, EPS, SVG, or other supported file types.

We may use submitted files to:

• Evaluate a project.
• Prepare an estimate.
• Review print readiness.
• Create or revise a design.
• Produce an approved order.
• Provide technical support related to the project.

Submitting a file does not transfer its ownership to MultiCoreDesign. You are responsible for confirming that you have permission to use and submit the content, images, trademarks, fonts, and other materials contained in your files.

Although we take reasonable precautions, website upload forms should not be used as the sole storage or backup location for important files.

6. Cookies and Similar Technologies

Our website may use cookies, local storage, and similar technologies for:

• Essential website functionality.
• Remembering language or interface preferences.
• Preserving the state of the MultiCore Assistant.
• Security and spam prevention.
• Performance measurement and website improvement.

If optional analytics, advertising, or marketing technologies are introduced, this policy and any applicable consent controls will be updated as required.

You can manage cookies and stored website data through your browser settings. Disabling certain technologies may affect website functionality.

7. Do Not Track and Privacy Signals

Some browsers offer a "Do Not Track" setting. Because there is not one universally accepted technical standard for interpreting all Do Not Track signals, our website may not respond differently to every such signal.

Where required by applicable law, we will honor legally recognized browser-based privacy preference signals.

MultiCoreDesign does not currently use information collected through this website for cross-context behavioral advertising.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Responding to an inquiry.
• Preparing or maintaining a quote.
• Providing requested services.
• Maintaining project and business records.
• Handling warranty, support, accounting, tax, or legal obligations.
• Preventing fraud and maintaining security.

Retention periods may vary depending on the type of information, the relationship with the client, and applicable legal requirements.

You may contact us to request deletion of information that is no longer reasonably necessary, subject to legal, contractual, accounting, security, and recordkeeping obligations.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, email system, file upload, transmission method, or electronic storage system can be guaranteed to be completely secure. You submit information through the website at your own discretion.

If you believe information submitted to MultiCoreDesign may have been accessed or used improperly, contact us promptly.

10. Your Privacy Choices and Rights

Depending on your location and the law that applies, you may have the right to:

• Request information about the personal information we maintain about you.
• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request a copy of information you provided.
• Object to or limit certain uses of your information.
• Withdraw consent when processing is based on consent.
• Opt out of certain sharing or advertising practices, if applicable.

MultiCoreDesign will not discriminate against you for making a legitimate privacy request.

To submit a request, email hello@multicoredesign.com with the subject line "Privacy Request."

We may need to verify your identity before completing a request. We will use information submitted for verification only for that purpose.

11. California Residents

California residents may have additional privacy rights under applicable California law.

Depending on which law applies to MultiCoreDesign and the information involved, these rights may include requesting access, correction, deletion, or information about how personal information is collected, used, or disclosed.

MultiCoreDesign does not sell personal information and does not knowingly share personal information for cross-context behavioral advertising.

California privacy requests may be submitted to hello@multicoredesign.com with the subject line "California Privacy Request."

12. Children's Privacy

This website and our services are intended for businesses and adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information through this website, contact us so that we can review and delete it when appropriate.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social networks, payment providers, printing partners, or other services.

MultiCoreDesign is not responsible for the content, security, or privacy practices of third-party services. We encourage you to review their privacy policies before providing information.

14. International Visitors

MultiCoreDesign is based in San Diego, California, United States.

If you access the website from another country, information you submit may be processed and stored in the United States or in other locations used by our service providers.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website, technology, business practices, or legal obligations.

The current version will be posted on this page with an updated "Last updated" date. Material changes may also be communicated through an additional website notice when appropriate.

16. Contact Us

For questions, concerns, or privacy requests, contact:

MultiCoreDesign
Creative Studio
San Diego, California, United States
Email: hello@multicoredesign.com

When contacting us about privacy, please use the subject line "Privacy Request."